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Terms & Conditions

Last updated: 7 August 2026

These Terms & Conditions apply to services provided by Websites For Wellbeing.


By accepting a proposal or quote, paying a deposit, or instructing Websites For Wellbeing to commence work, you acknowledge that you have read, understood and agreed to these Terms & Conditions.


Any proposal, quote or agreed project scope forms part of the agreement between Websites For Wellbeing and the client.

1. Services

Websites For Wellbeing provides website strategy, copywriting, creative direction, website design and related business services.


The exact services, deliverables, price and project scope will be outlined in your proposal or quote.


Anything not specifically included in the agreed scope is considered additional work and may require a separate quote.

2. Project commencement

A project is confirmed once:

 

  • The proposal or quote has been accepted

  • The required deposit has been paid

  • These Terms & Conditions have been accepted

  • Any information required to begin the project has been provided


Project dates are not guaranteed until the deposit has been received and the project has been scheduled.

3. Payment terms

Unless otherwise stated in your proposal or quote:

 

  • A 40% deposit is required before work begins

  • ​A further 30% payment is due once website copy is approved and before design/build begins

  • The final 30% balance is due before website launch, handover or transfer of final deliverables​

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Invoices must be paid by the due date shown on the invoice.

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Work may be paused if an invoice becomes overdue.


Final files, website transfer, domain connection, launch or handover may be withheld until all outstanding amounts relating to the project have been paid.


Any additional work approved during the project may be invoiced separately.

4. Deposits and change of mind

The initial deposit reserves project time and covers work undertaken during the early stages of the project.

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Once work has commenced, the deposit is generally non-refundable for a simple change of mind.

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If you decide not to continue with the project after work has begun, you remain responsible for payment for work already completed and any non-refundable costs reasonably incurred on your behalf.

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If the value of work completed exceeds the deposit already paid, an invoice may be issued for the additional work completed up to the cancellation date.

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Nothing in these terms excludes any rights or remedies you may have under applicable Australian Consumer Law.

5. Client responsibilities

Successful website projects require timely collaboration.

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You agree to:

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  • Provide accurate information

  • Provide requested content, photographs and assets

  • Respond to reasonable questions

  • Review work within the requested timeframe

  • Provide clear and consolidated feedback

  • Approve agreed milestones

  • Pay invoices when due

  • Ensure that material you provide may legally be used

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Delays in providing information, feedback, approvals or payment may affect the agreed project timeline.

6. Project timelines

Any project timeframe provided is an estimate based on:

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  • The agreed scope

  • Timely client communication

  • Prompt feedback and approvals

  • Receipt of required content and assets

  • Availability of third-party platforms and services

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We will make reasonable efforts to meet agreed timelines but cannot guarantee completion by a particular date where delays arise outside our reasonable control.

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If the client causes significant delays, the original timeline may no longer apply and the project may need to be rescheduled around existing commitments.

7. Paused or inactive projects

If required information, feedback, approval or payment is not received for 21 consecutive days, Websites For Wellbeing may classify the project as paused.

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Where a project is paused:

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  • Work will stop

  • The original delivery schedule may be withdrawn

  • The project may be rescheduled subject to availability

  • Work completed to date will be invoiced pro rata from original quote

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If a project remains inactive for more than 60 days, Websites For Wellbeing may close the project.

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Any continuation after closure may be treated as a new project and re-quoted separately.

8. Revisions and feedback

Your proposal will specify the revisions included in your project.

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Revisions are intended to refine the agreed concept and scope.

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They do not include:

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  • Substantially changing the business direction

  • Replacing an approved concept with a completely new direction

  • Rewriting previously approved content because the business has changed

  • Adding new services, pages or functionality

  • Repeatedly reversing previously approved decisions

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Feedback should be provided clearly and, where possible, in one consolidated response.

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Requests outside the included revision scope may be quoted as additional work.

9. Scope changes and additional work

We understand that ideas may evolve during a project.

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If you request something that falls outside the original project scope, we will let you know before carrying out the additional work.

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Depending on the request, we may:

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  • Provide an additional quote

  • Agree on an hourly or fixed fee

  • Add the work to a later project stage

  • Recommend completing it after launch

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We will not perform chargeable work outside the agreed scope without discussing it with you first.

10. Change in business direction

Your website is created based on the business direction, services, audience and information agreed during the strategy and approval stages.

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If you substantially change your business, offer, target audience, brand direction or website requirements after work has commenced, this may require additional strategy, copywriting or design work.

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Where the change materially affects the agreed scope, additional fees and a revised timeline may apply.

11. Client approvals

You will be asked to review and approve key stages of the project.

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Once a stage has been approved, Websites For Wellbeing will proceed to the next stage based on that approval.

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Changes requested later to previously approved work may be treated as additional revisions or additional scope.

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Clients are responsible for reviewing content carefully before final approval, including:

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  • Names

  • Contact details

  • Prices

  • Service information

  • Factual claims

  • Spelling of proper nouns

  • Legal or regulatory wording

12. Website content and legal responsibility

Websites For Wellbeing provides copywriting, messaging and website services but does not provide legal, financial, medical, regulatory, compliance or accounting advice.

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Unless specifically agreed otherwise, the client is responsible for ensuring that their:

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  • Business activities

  • Services

  • Claims

  • Website content

  • Disclaimers

  • Licences

  • Registrations

  • Privacy obligations

  • Industry-specific disclosures

  • Terms and conditions

  • Accessibility obligations

  • Copyright use

  • Regulatory requirements

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comply with all laws, regulations and professional obligations applicable to their business.

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Websites For Wellbeing may assist with the wording or placement of legal or compliance-related content supplied or approved by the client, but this does not constitute legal advice or verification of legal compliance.

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Where legal or regulatory requirements apply, clients should seek advice from an appropriately qualified professional.

13. Accuracy of client information

The client is responsible for the accuracy and legality of information supplied to Websites For Wellbeing.

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We are entitled to rely on information provided by the client unless there is an obvious reason to question it.

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The client must inform us promptly if information changes during the project.

14. Intellectual property supplied by the client

You confirm that you own, licence or otherwise have permission to use any:

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  • Photographs

  • Graphics

  • Logos

  • Fonts

  • Videos

  • Written content

  • Trademarks

  • Testimonials

  • Third-party materials

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you provide for use in your project.

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You are responsible for obtaining any permissions or licences required.

15. Intellectual property created by Websites For Wellbeing

Unless otherwise agreed, Websites For Wellbeing retains ownership of its underlying:

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  • Processes

  • Templates

  • Systems

  • Frameworks

  • Methods

  • Reusable design components

  • Working documents

  • Know-how

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Once the project has been paid for in full, the client receives the right to use the final website copy, agreed brand direction and completed website created specifically for their business.

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Third-party software, templates, fonts, stock images, plugins or platform elements remain subject to their respective licences.

16. Portfolio rights

Unless otherwise agreed in writing, Websites For Wellbeing may display publicly launched work in its portfolio and promotional materials and may identify itself as the service provider.

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We will not publish confidential information or unpublished work without permission.

17. Third-party platforms and services

Website projects may depend on third-party providers such as:

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  • Wix

  • Domain registrars

  • Email providers

  • Payment gateways

  • Booking systems

  • Plugins

  • Apps

  • Analytics platforms

  • Hosting providers

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Websites For Wellbeing is not responsible for outages, policy changes, price increases, discontinued features, security incidents or other failures caused by third-party providers outside our reasonable control.

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Any ongoing subscriptions, hosting costs, domain fees or third-party licences are the client’s responsibility unless explicitly included in the proposal.

18. Website performance, SEO and results

We aim to create websites that are clear, functional, professional and aligned with the agreed strategy.

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However, we cannot guarantee:

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  • Search-engine rankings

  • Website traffic

  • Enquiries

  • Sales

  • Revenue

  • Business growth

  • Conversion rates

  • Availability of third-party platforms

  • Particular commercial outcomes

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Basic SEO setup does not constitute an ongoing SEO service or guarantee search-engine placement.

19. Website maintenance after launch

Unless ongoing support is included in your proposal, responsibility for the website transfers to the client after launch and handover.

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Future:

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  • Edits

  • Content changes

  • Software updates

  • Redesigns

  • New pages

  • Technical support

  • Maintenance

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may be quoted separately.

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We remain happy to assist where available, but ongoing support is not automatically included in the Foundation Website Package.

20. Limitation of liability

To the maximum extent permitted by law, Websites For Wellbeing will not be liable for indirect or consequential loss arising from the services, including loss of profit, revenue, business opportunity, data or goodwill.

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Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

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Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

21. Events outside reasonable control

Neither party will be responsible for delay caused by circumstances genuinely outside their reasonable control, including serious illness, natural disasters, widespread internet outages, government restrictions or major third-party platform failures.

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Where this occurs, both parties will communicate reasonably and work together to establish a revised timeframe.

22. Ending the agreement

Either party may end the project where the other party commits a serious breach of the agreement and does not remedy that breach within a reasonable period after being notified.

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Websites For Wellbeing may also suspend or end a project where there is:

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  • Persistent non-payment

  • Prolonged non-communication

  • Abusive or inappropriate behaviour

  • Repeated material breaches of the agreed scope or process

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If the agreement ends, the client remains responsible for payment for work properly completed and expenses reasonably incurred up to the termination date.

23. Disputes

If a concern arises, both parties agree to first make a genuine attempt to resolve it through direct communication.

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If the matter cannot be resolved informally, either party may seek independent mediation or other remedies available under applicable law.

24. Governing law

These Terms & Conditions are governed by the laws of Queensland, Australia.

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The parties submit to the jurisdiction of the courts and tribunals of that State or Territory, subject to any rights that cannot legally be excluded.

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